Shipments and returns

Your pack shipment

WE SHIP WORLDWIDE

Packages are generally shipped within 2/3 weeks from the order, unless they are customized products especially made for the customers, in this case we will notify you the delivery date at the time of the order.

All our shipments are made with DHL

Shipments are traceable.

When order is shipped, the tracking link is sent, to help customers to follow the progress of the shipment, 24 hours a day, on the courier's website.

ORDER INSURANCE

All shipments are insured against damages or loss. The insurance is free and will be valid til the delivery of the goods to the address indicated by the customers. Therefore, to guarantee the service, it is your responsibility to actually collect the order. We suggest you to organize yourself in time and possibly get in touch with our Customer Care if you are not able to collect the order.

DETAILS ON EXTRA EU SHIPMENTS

Each order is accompanied by an invoice indicating the price paid. This is valid for all non-EU countries and, by law, it is not possible to declare a price other than the one paid or whether it is a gift;

Customs costs (taxes, duties): shipments duties to be paid by the recipient (DDU), according to the country of destination.

In case of DDU shipments: for non-EU countries, VAT is not paid on the price of the goods but it is necessary to pay the relative local import and / or customs clearance taxes

The boxes are adequately sized and your items are well protected